Guest checkin provides is an important process that provides a time to verify a guest's information ( e.g. name, email and phone). In addition, if a credit card is collected during checkin it makes the guest's checkout much faster.
Checkin has three steps:
Guests tend to checkin distributed around the event start time. Some guests will arrive early and some will be late. With the most guests attempting to checkin around the event start time. The checkin process can scale to handle as many guests as needed by providing additional checkin stations. A rule of thumb is to have one checkin station per 50 guests.
As guests arrive they should be pass by a station where they can pick up their guest badge. Here is a sample:
Guests then approach one of the checkin stations to complete the three checkin steps.
Enter the bidder number (printed on their guest badge), press tab and then click the "Verify Information" button.
It is important that the guest's information be verified. Here is how this information is used:
BIDS uses a Stripe to securely store and process credit card information. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. BIDS integration with Stripe ensures that cardholder data protected by PCI DSS is never sent or stored to BIDS servers. All information sent to Stripe or to BIDS is encrypted and sent securely via HTTPS.
When the guest information has been verified, click the "Check In" button.
The final review screen provides a summary of the guest information and shows their assigned table. Click the "New Guest" button to checkin the next guest.
When the "Check In" button is pressed above a welcome message is sent to the guest.
Taking a moment and ensuring the guest has received the welcome message (SMS or Email) is a good final step of the checkin. This is especially important if any mobile features are enabled as the guest will receive a secure link to the mobile application during the welcome message. Here is an example of the email:
Here is an example of the SMS welcome, along with a screenshot of the mobile application home page.
On the left, you see the SMS text message sent to the guest. Both the SMS message and the email include a link to the mobile application (since it is enabled). The image on the right shows the home screen of the mobile application.